NATIV offers a limited warranty of defects in materials and workmanship for a period of 6 months after original purchase from an authorized NATIV dealer or on nativbottle.com.
- NATIV will not accept a warranty claim if the product has evidence of excessive wear or misuse.
- Please note the manufacturer’s warranty does not mean that you can abuse your NATIV product and expect us to replace it for free. We don’t cover normal wear and tear on things like paint finishes, dents from drops, broken plastic, cracked plastic from drops, broken caps from drops, parts being pulled off by toddlers, discolouring of plastic from beverages, loss, theft, or any other misuse of product or care instructions advised in the product description (Dishwashing, etc.).
- NATIV reserves the right to request images of defective product validation if deemed appropriate for certain requests.
- If a covered defect is discovered, NATIV will replace your product with the same or similar product at NATIV's option for FREE after visual inspection has been completed. Proof of purchase is required for all warranty claims, so be sure to hold onto your receipts.
If you believe your NATIV product to be eligible for replacement, please email firstname.lastname@example.org and a Customer Care Representative will be in touch with you within 24 hours with next steps.